Privacy Policy
Last updated: July 5, 2025
Introduction
BetMatrix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered football betting prediction service.
Please read this Privacy Policy carefully. By accessing or using our service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy. If you do not agree with our policies and practices, please do not use our service.
Information Collection
We collect several types of information from and about users of our service, including:
Personal Information
- Contact information (such as name, email address, and phone number)
- WhatsApp account information
- Payment information (for VIP subscriptions)
- Preferences and betting interests
Usage Information
- Interaction with our service
- Prediction requests and preferences
- Message history and content
- Usage patterns and frequency
Technical Information
- Device information (type, operating system, browser type)
- IP address and location data
- Cookies and tracking technologies
- Log data and usage statistics
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
To provide and maintain our service, including delivering AI-powered predictions and processing subscriptions.
Personalization
To personalize your experience and deliver content and product offerings relevant to your interests.
Improvement
To improve our service, including enhancing AI prediction accuracy and user experience.
Communication
To communicate with you about service updates, offers, and respond to inquiries.
We process your data based on the following legal grounds:
- Performance of the contract we have with you
- Your consent, where applicable
- Our legitimate interests, which do not override your fundamental rights and freedoms
- Compliance with legal obligations
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Encryption
All data transmitted between you and our service is encrypted using industry-standard SSL/TLS protocols.
Access Controls
Strict access controls limit who can access your data within our organization.
Regular Audits
We conduct regular security audits and vulnerability assessments of our systems.
Secure Payments
Payment processing is handled by trusted third-party providers with robust security measures.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protection measures.
Information Sharing and Disclosure
We may share your information with third parties in the following circumstances:
Service Providers
We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, including:
- Payment processors (for handling subscriptions)
- WhatsApp Business API providers
- Cloud hosting and storage providers
- Analytics and performance monitoring services
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our service of any change in ownership or uses of your personal information.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
We do not sell your personal information to third parties.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
Access
You can request access to the personal information we hold about you.
Correction
You can request that we correct inaccurate or incomplete information about you.
Deletion
You can request that we delete your personal information in certain circumstances.
Restriction
You can request that we restrict the processing of your information in certain circumstances.
Portability
You can request to receive your personal information in a structured, commonly used format.
Objection
You can object to the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.
Please note that some of these rights may be limited where we have compelling legitimate grounds or legal obligations to process your personal information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
Types of Cookies We Use
Essential Cookies
Necessary for the operation of our service. They enable basic functions like page navigation and access to secure areas.
Analytics Cookies
Help us understand how visitors interact with our service by collecting and reporting information anonymously.
Marketing Cookies
Used to track visitors across websites to enable us to display relevant and engaging content.
Your Cookie Choices
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience and/or lose access to certain functionalities.
Cookie Management
To manage your cookie preferences, you can:
- Adjust your browser settings to reject or delete cookies
- Use our cookie preference center when available
- Opt out of specific third-party analytics cookies through their respective opt-out mechanisms
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:
privacy@betmatrix.online
+27 71 234 5678
Address
123 Tech Street, Innovation Hub
Johannesburg, 2000
South Africa
Data Protection Officer
Our Data Protection Officer can be contacted at:
Email: dpo@betmatrix.online
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
By continuing to use our service after those changes become effective, you agree to be bound by the revised policy.