At BetMatrix, we're committed to promoting safe and responsible betting practices. Your wellbeing is our priority.
24/7 Gambling Helpline
0800 006 008
BetMatrix is committed to promoting responsible gambling practices and providing a safe environment for our users. We believe that betting should be an enjoyable form of entertainment, not a way to make money or escape problems.
Remember, gambling should be fun and entertaining. If it stops being enjoyable or begins to negatively impact your life, it's important to seek help.
Recognizing the early warning signs of problem gambling is crucial. If you identify with several of these indicators, it may be time to reassess your gambling habits.
Gambling for longer periods than intended or spending increasing amounts of time thinking about or planning gambling activities.
Trying to win back money after losing, often by placing larger bets or taking bigger risks to recover previous losses.
Experiencing irritability, restlessness, or anxiety when trying to cut down or stop gambling activities.
Borrowing money, selling possessions, or using funds meant for bills or necessities to finance gambling activities.
Experiencing conflicts in personal or professional relationships due to gambling behaviors or lying about gambling activities.
Constantly thinking about gambling, planning the next session, or reliving past gambling experiences.
Answer these questions honestly to evaluate your gambling habits. This assessment can help you understand if your gambling behavior may be problematic.
Progress
1/10
Low Risk
Your gambling appears to be under control.
Your responses suggest that your gambling behavior is currently at a low-risk level. While this is positive, it's always good to be mindful of your gambling habits.
Remember to:
Moderate Risk
Your gambling may be causing some problems.
Your responses indicate that you may be experiencing some negative consequences from your gambling. It might be helpful to reassess your gambling habits.
Consider taking these steps:
High Risk
Your gambling may be causing significant problems.
Your responses suggest that your gambling may be causing significant problems in your life. It's important to seek help and support.
We strongly recommend:
24/7 Gambling Helpline: 0800 006 008
Setting limits on your gambling activity is one of the most effective ways to maintain control. BetMatrix offers several tools to help you gamble responsibly.
Control how much money you can deposit into your account daily, weekly, or monthly.
Set limits on how long you can use BetMatrix services each day. Receive alerts when you're approaching your limit.
Set a maximum amount you can lose in a given period. Once reached, you won't be able to place more bets until the period resets.
If you feel you need to take a break from gambling, you can choose to exclude yourself from our services for a set period of time or permanently.
Take a break from gambling for a specific period.
This is a significant step that will permanently close your account.
Permanent self-exclusion cannot be reversed. Your account will be closed and you will not be able to create a new one.
If you or someone you know is struggling with gambling problems, help is available. These resources offer confidential support and guidance.
National Responsible Gambling Programme
Information, self-help tools, and counseling services
Our customer support team is trained to assist with responsible gambling concerns. If you need help setting limits or have questions about our responsible gambling tools, please contact us.
Available Monday to Friday, 9:00 AM - 6:00 PM SAST
Find answers to common questions about responsible gambling and our support services.
Remember, gambling should be fun and entertaining. If you're concerned about your gambling habits, don't hesitate to reach out for support.